Alternatively, if you've noticed odd behaviour or can't sign in because you have suspicions about your account, click the Can't access your account? This process begins by Microsoft sending a verification code to your mobile phone or alternative email address. Once the code is received, enter it in the appropriate space — you will then be asked to reset your password, specifying the old password as you do so. While email accounts can be hijacked without your knowledge, it is important to take steps to avoid this from happening.
Indicating on the Hotmail password reset page that you wish to reset your password every 72 days is a good start, as is providing the name of your Windows PC and your mobile and alternative email address. As far as blocked Hotmail accounts are concerned, meanwhile, only responsible use of your Windows Live account can prevent it from being disabled. Information can be misinterpreted and security questions and answers can be forgotten, so it is best to avoid any problems here by using your account responsibly.
One last thing — note that if you receive an email informing you that your account has been blocked, you should disregard this as it is more than likely part of a phishing attempt. A link in the email will be provided for you to enter your personal details which can then be used by a criminal to borrow money or buy goods in your name.
Learn how to set up your home network securely, keeping your devices and data safe at all times. How to Set Up a Secure Home Network Learn how to set up your home network securely, keeping your devices and data safe at all times. I thought that should be all but suddenly a box popped up requiring me to enter the old password.. So, how on earth would I know the old password the password he would be using to enter?? So I am stucked right here and going back in circles….
I want my hotmail account back!!!!!!!!!!!!! Looks like we are all screwed. No answers here, just complaints. A phone number would be useful. Can anyone help me to unblock my msn. Its been blocked for an entire day. Plzz help!!!!!!!!!!!! My hotmail account has been blocked. When I tried to recover they are telling me that the answer to my security question is incorrect and they cannot verify that I am the user.
I have had this account since How am I suppose to remember everything info I used to open the account. This sucks. My hotmail was blocked yesterday, and no matter what I do I cannot unblock it. I use my hotmail for work and am absolutely dependent on it. This is appalling PR. I wonder if they are even reading these posts. My email account has been block for about three weeks now.
I cannot remember the answer to the security questions so they tell me they cannot verify that I am the owner of the account. I have that account since the early s. This situation sucks. My account has been blocked for almost a week now and all my suppliers and client are in the hotmail contacts. My email account is aliasgarap hotmail. Kindly do the needful on high priority. I went to sign in to my Hotmail account and I got a message that it was blocked because it was sending out spam emails.
Then it asked from my mobile phone number to send me a code. I did that but no code sent. I tried other methods to unblock my hotmail via web research but each method requires me to sign in to MSN which is blocked to me. My email account is yue hotmail. I have read all your comments looking for answers on how to unblock my email account with hotmail.
It seems to me that everyone has important documents in their email and for you to actually access your emails. You are requested to input your card details. I did not use a card to open this account and my conclusion is that hotmail is trying to make money from all of us and the so-call hacker is actually hotmail who are holding us to ransom. I will notify all relevant persons in my e-mail account and try to find a watchdog who oversees this type of organisation.
It is just too easy to blame a hacker for blocking accounts then asking for money before you can gain access to it. It is a crime. Emerald, would you be able to provide me with a screen shot or url of the page which asks for the card details? Help us to make sure that this is you.
To recover your account, enter as much information as you can. Kitts and NevisSt. Pierre and MiquelonSt. Wallis and FutunaYemenZambiaZimbabwe. Enter one subject line per text box. Enter one folder name per text box. Enter one email address per text box. The card details are for those with a billing account with hotmail. Try filling everything else in the form except for the card details. Hello my hotmail account was unblock. I can,t singin what happen with my hotmail account?
I need my hotmail account to use. Now I had to open a new account brianfrederickjeffreys hotmail. This morning i was able to get on my hotmail accoun but now i can not acces it and it says it is blocked. I dont remeber the sercuity question,the account i used to open this one is no longer in use and i dont have a phone attached to this account.
But this account has alot of important stuff on it and i am waiting for important emails such as College application replys! My Account has been blocked plz help me i have alot of my School on on it plzzzz help meeeeeeeeeee. Is not there any way to unblock my account? It is very important id for me and all of my business is run through this email. I got this message account has been blocked I used my alternate email :karimboughaba caramail. I am unable to access my hotmail account because it has been blocked.
My account is lauraladewig hotmail. Sorry, hotmail cannot find solution for what you are looking for, i faced same problem months back and they HOTMAIL never ever answered me on my problem which i reported in august, i am a travel agent and suffered a big loss all because of BLOCKED.
My hot mail account is blocked. All my important informations are there in the email. Kindly assist me to unblock this. My hotmail email account is thomasdarsy hotmail. My alternate email address is t. I will highly appreciate your cooperation and coordination in this respect, i know that IT expert can solve my problem. With Kind Regards, and Best Wishes. Tariq Khan. I followed the steps for account recovery but the code that supppose to be received on the given mobile number has never reached in UAE.
Need some other alternative steps of recovery from Microsoft. Any help is much apprecaited here. My Hotmail account was hacked a couple of times and I was able to get it unblocked but since this happened I tried to delete my contacts I had over 4, most of which I did not add and I just keep getting a page saying there is an error with hotmail try again later. Any advice would be appreciated. My opinion is that hot mail policy is changed and they want to limit their account holders.
Okay so my hotmail account was hacked, as i could see that i got a number of replys back from my contacts on hotmail saying why did i send them a website. Now im blocked.
Assaignments due on monday and they decide to block my account because of someone else and then ask me security questions that i have no idea how to answer due to the fact that i had the same account for several years over 8 years , through my school years as well. Just now i recieved an email tellign me they will take 24hours to review my answers and then if they can verify it is me they will send me a link to reset.
My email account was highjacked be some spammer and as a result my Hotmail account was shutdown. I may or may not have had a backup email account that I can remember. As a result of this glitch, I have opted to open up a new email account with Google Gmail.
If at all possible, can you send a reply with some solution options I can use to correct this matter. For a reply, please forward your message to my new Gmail account at: febresalan gmail. PLEASE i m need to unlock our companys hotmail account please be advised that our hotmail account is used for company purpose so i need your reply at your earliest conveniences our ID IS oarsmansbay hotmail.
Is there anyone to contact for hotmail? HELLO THERE, since yesterday i cannot log in my hotmail account ever time i try it tells me your account was block due to blah blah and it also says to unblock send link to your Alternative email, i did and i went my email it says change your password i have done but still cant sign in pleas help me get back my email thanks. Now account is blocked and awaiting a code from email link to reset but it says this service is temporarily out of use.
I have urgent emails to access and this is just not good enough. What can be done this is a desperate situation. I agree I need to get into my account. I have very important emails comming in. It continues to tell me that my password is incrrect and I sent a mobile phone numbe but no answer is fortcoming.
I will pay for the text info. My email wch is greypearl26 hotmail. Why do MSN not reply to the text code service they offer when your account has been blocked? It says you may have to wait a few minuets, instead you will wait forever. The system does not work. I have also filled as much of the recovery form in as I can with an alternate email address.
I recieved a confirmation link by return but the link has expired. This in less than 2 minuets. Please sort this MSN or I am forced to lose confidance and find alternative suppliers. I do not remember exact email addresses thats what the account is for, so why expect me to put them on a recovery form? I could go on, but I think anyone reading this knows the service is just rubbish when it goes wrong. I am so upset. MY email has been blocked for nearly 2 weeks and no one can help.
I cant believe there is no telephone number. I am in South Africa at the moment and just wanted to know if anyone has a number to phone or maybe a UK number to phone… would i put the infront of code. I tried and the 8 numbers above but nothing. Please can someone help me.
My hotmailaccount got hacked last week and since then I have been trying to get a new code…but it never came to my cellularphone.. I am now trying to get a contact to reach any of those who can have a clue what to do now. Anyone out there, please help me…I am getting crazy soon. Need my account!!! Hi guys my hotmail got blocked, 1 day ago. I had some send me loads of spam and hack my computer. I took there deal where you pay a extra 60 squids and they put a good antivirus on and i can ring them any time if i have problem with the computer for 1 year.
They can do any thing while you watch in your own home. My hotmail address, davidsonwb hotmail. I have all sorts of important emails on there which I need to retrieve but MSN is doing nothing to help.
Does MSN even read this website and understand the frustrations everyone is experiencing? I made an error in my first email. My hotmail account, davidsonwb hotmail. I have sent them three emails without response. Same as above ffs, ive also had my account for over 10yrs!!! Hotmail… Phaaa…. In return, Hotmail has managed to block my email.
Never mind. At least those people HAVE a clue. My account is blocked too and I am really angry that they ask for Credit Card details! The fact there is no conact number is very disappointing. I have enjoyed using hotmail until now.
I am sorry most people are not having the same luck. There are companys on the web that will help you however you will have to pay about 50 Pounds. I was looked out of my hotmail, but im back in now. They want bucks to fix it. Anyway what i think might be going on is that Hotmail themselves are doing this and then charging us to fix our accounts that they messed up.
Screw you Hotmail and the rest of you MSN liberal losers. You lost one more customer. I know it is a free email account, but given the potential security issues, they should at least have a team of people who can help. After 5days of not being able to recover my hacked Hotmail account I finally sorted it! Turns out the alternative email address I used to reset the password had not been confirmed so I reactivated the original one when I first set up hotmail all those years ago!
To be fair, there customer service guys tried to help and in hind sight it is impossible to verify an identity by email, so lesson learned! Make sure you have sufficient info in your account to aid recovery! Guys, I have the same problems.. John: Where is it? Do you have to pay? I forgot the password of said ID.
I reset my Pasword. Mine is blocked and it says I have to give a credit card number and sign up for their paid text message program. I say we should all sue them! I accidently signed out of hotmail. I know my password but when they ask to write characters I see, I keep getting wrong. I also tried to use audio but could not understand. I am 87 years od and am not as alert as I use to be.
What to do. My hotmail account has been blocked previous couple of week. What do I do? How do i get this code? Please give me this verification code. What do I do!! I have been blocked out and on requesting the verification code i then get sent nothing. I Can see this is a huge problem. I have some very important messages i need to see with no way to get to them. Why is there no obvious help line or chat line.
Please Please can someone point me in the direction of help. Also the box below saying notify me for follow up emails… slightly pointless as i can not see my emails! However,I can never get the code from the other hotmail account, because I have closed it for a long time. Now my blocked account has many important informations, please tell me what should I do to unblock my account? Thank you!
However,I can never get the code from the other hotmail account, because I have changed my job email for a long time. Do you know something, with all these problems we are all having and no solutions being given.
Lets all give up and go to another provider for our email accounts. I am fed up wasting my time on this now!!!!! Microsoft, get your act together or you will be losing all your customers!!!!!! Hello, my hotmail account has been blocked and i tried to reset the password using alternative email and the security question but it didnot work!!!!
I am looking at this long thread. My hotmail account has been blocked also. Has any one found a toll free number to fix the account. I have had this account for almost 20 years and hate to loose it. My new account is sudarat. Please feedback to me! I also filled the validation form but hvent heard anything yet. My alternate email address is blocked for years now.
Please help me out. I have valueable stufff in my inbox. Hello My email account has been blocked. I noticed spam mail in it so i changed the password.
The day after i changed the password I tried to log in and my email was blocked. What can be done? Can you send the code to my gmail account? If possible please send to katie22holleran gmail. My account is blocked. I no longer access the alternative account that is listed. Please can you send me a security code to jo. My windows live hotmail has been blocked due to suspicious activity in my emails.
My friends alerted me that they were receiving strange emails from me, which made me aware that I had a problem. I searched for information on internet what to do and it advised to change password and security question. I followed the instructions which asked for a code. I have another email address that the code could be sent to which is not registered with windows live but there is option to do this. Anyone found a phone number to call?
Please Someone for the love of GOD help me. I lost my hotmail account blocked which is princessmoni16 hotmail. Please unblock my account and send any queries to : lane. Note: This article will help you reset your password, guide you if your password reset doesn't work, and there's a link to contact support.
My Outlook. Get the Microsoft Authenticator app on your phone, for free. How to get Outlook. You can also get support from other Outlook. Note: You will need to sign in first to get support. If you can't sign in, go to Account support. Unblock my Outlook. Notes: You don't need a smartphone to receive a security code. Need more help? You will encounter exactly the same issues whilst travelling with Google as with Hotmail.
Yahoo worked slightly better. In one case I was blocked at a Moscow airport whilst using the airport wifi on my phone, but when I insered my SIM card and used a cell phone account to access the email it worked fine. Same device, different network. Go figure. Go to a site such as one. Thanks Mark for the tips — I have megan mappingmegan.
Definitely looking into setting it up via Outlook or the like though in the wake of everything! Very strange! They sent a verification email to my other yahoo account. All of my important emails go to my yahoo account and it has all of my friends email addresses. I will find out in a week, when I get back home. Luckily I did print my itinerary. Yeah for gmail however, as I can get into my gmail account! Best of luck and safe and happy travels. I do not have a contactable phone number on my cell phone, and Outlook requested that it sends a code to my yahoo account for verification.
And when I logged into yahoo to retrieve that mail from Outlook, yahoo requested the exact same thing. Since they are dependent on each other for such things, both accounts are locked out.
The only difference is this: Outlook does not readily let you create another account if you do not have a contactable phone number, and without it, you cannot even contact them. Well done Outlook…. Travel is such a common practice now, especially for work, so I completely understand how blocked access can be crippling. Meg, thanks for posting this. But it took more than one try. My other backup is to make a physical copy of the email addresses of people I have sent emails to just before leaving the UK.
My family lives on the U. I originally began using Hotmail many, many years ago as it was a service you could use and not be device- dependent on. Ironically, now, you have to be dependent on a smartphone set up for international travel across all zones, apparently.
Hi Kathy — thanks for sharing your experience — though sorry to hear you can relate to the comments and post!! I also have an automatic forward set up so that all of my emails go through to another Gmail account and all of those go through to one on Yahoo so I essentially have two duplicate accounts with all of my data should one go down.
So ridiculous that you were locked out no more than mile apart. Thank you for the original post and all of the replies. I resigned myself to a pre-internet world for the duration.
Luckily my girlfriend who was also locked out of email on a Windows PC could receive and send from her Android tablet so we had our relevant travel info available.
The kicker is, when I got back to the States, I logged into Yahoo to change my security questions and found out that this seems to be impossible now. There is now no way to access the questions or answers in the account. So sorry that this also happened to you. When facebook locks you out for logging in from a different location, they put you through a test of your friends faces.
Hi Meg, Thank you for posting this blog. I was about to go mental with frustration. Have also had terrible issues being blocked from my hotmail account while traveling. We have just come back from a nine week trip across Europe from Australia. I was blocked almost straight away in Spain but worked out that I could still access email when using my phone carrier a traveling sim number with included roaming so not my regular number but not at all with any wifi.
Frustrating but as long as I remembered to inky check my hotmail when off wifi I was ok. Anyway manage to get through the whole trip then get home and get blocked out using our wifi at home!! I have a gmail account that worked throughout the whole trip without problem. I also have the verification problem occur when I travel to different states in Australia domestically — it just makes no sense — the only thing I have noticed is it seems to be happening to people with older accounts with years of data in them — is this a ploy from Microsoft to clear the trash I wonder?
Couple of typos — 1 inky was supposed to be only and it was my partners hotmail account not a partner hotmail account.
Really can turn your whole world upside down from the stress. I would definitely make the jump to Gmail — a few people have mentioned similar issues with the service, though over-all I personally have had a fantastic run. And jus make sure you set up an automatic forwarding to a second email as a backup, as well as a number of different processes for verification.
I hope this marks the end of your issues!! Love your post….. I have several email 1 hotmail 1 outlook. However the stupidity of these email providers is such that i cannot unlock any of these three accounts here in the US since my fallback emails to have code sent are either gmail outlook or hotmail.
Result : i cannot take a medical examination which i need to book online , my stay here in the US is completely jeopardized. As soon as i get back to my base I will clean out cancel any hotmail or outlook. I switched to mac and iphone and i am very satisfied. This is the last straw. Cheers to all. Hi Patrick — glad you love the post!
So sorry to hear you get locked out of all three! Your situation sounds horrible, and I can completely feel your pain having gone through all of the stress of US immigration myself. Perhaps you could set up a new email solely for the medical exam which, annoying as it is, could at least get you through that.
I would definitely back your decision though to move away from microsoft. I think Gmail now requires a two-step verification. People : Loving windows is irrational …. Call me technology resistant…Intrusive technology that is. My take is you need at least 3 or 4 emails set up to work around being locked out while travelling. None should be outlook. You need to set up ALL these email on your smartphone as push mail accounts so that they are actively looking for mail anytime you re near a wifi……The key is to keep these mailboxes active.
Talk about excessive preventive measures. Hope this can be of help to users. It took me a while to bite the bullet and work on a mac air and learn IOS…but I am so well off. Hi Patrick, thanks for expressing your thoughts. Gmail being my primary account now. Especially since so many people have found that smartphones work often in the absence of actual access.
Thanks for that idea! Happy travels — and glad to hear your tech issues are now being prevented by your mac air!! I need to bite the bullet and invest in one also! I also travel a lot and have found myself in the exact same situation as you, multiple times.
I too have been having this same trouble accessing email while travelling in Japan. Asking people to reply to an SMS message sent to their mobile phone, to get access to their gmail account while away, when they do not have an overseas roaming phone account is ridiculous.
Another great idea by somebody that has not been well thought out! And I agree that the whole process is ill thought out and completely ridiculous. I am computer independent. I can go to the library and open a browser and it opens where I left off.
I only need one password. Whilst many IT services claim security protection etc they are all targets. As part of my job I speak to a lot of people who work in IT to varying skill levels. So sorry to hear this is happening to you also. That way if it does go down again you can at least access via gmail or yahoo etc. Ahhhhhh this has just happened to me. Absolute nightmare as have literally all my information and flight documents saved here.
I am going to struggle with some of the verification questions given I have had this account for over a decade it might be hard to remember the exact date I set it up!!! I feel you! It may be old news to you by now, but to get around this problem, it helps a lot to have a VPN Virtual Private Network client installed on your laptop.
Fortunately, I came across this article and website before setting off on extended travel in Based on the nightmare you endured, I feel much better now about parting with my cash. Hi Ken — thanks for the advice, VPN is a fantastic idea to combating this. Definitely a worthwhile investment, especially if it means you can avoid going through what we did. Going to start recommending that to people too. Megan, this just happened to me too, while travelling in Greece. I guess they think nobody travels!
Thanks Suzanne for letting us know!! Sorry to hear this has also just happened to you : I guess one of the best things to organize would be one of those browser extensions which masks your IP address perhaps.
Though ridiculous you have to resort to that!! Now no access to my flight schedules etc — total stress and dramas thanks to Microsoft! Poor service and no phone numbers to call and assist. Ref my last message above: Fourth standard email below from Microsoft — after spending three days waiting for access in Cyprus — filled in four verification forms asking questions I need to remember from 13 years ago.
No phone numbers to call to assist and ineffective call centres with no power to make effective decisions — have now missed two flights as unsure of airlines booked with dates and times of flights. Microsoft still not reacting to my problem — with no offer to call me and check who I am. After reading the blog above I read a very nice reply from a Microsoft rep but have they really improved their service?
Still reactive and highly ineffective with no phone numbers to call and ability fax or scan passports through to confirm identity. Your security is important to us Recently, we received several requests to gain access to hotmail. Unfortunately, we were unable to verify your ownership using the information that was provided.
Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity. Now what? Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account.
This will make it easier for you to gain access to your account in the future if you are locked out again. Appalling that nothing changes. I hope you do regain access to your hotmail account soon — I would definitely make the jump and forward all of your emails over to Gmail as soon as you do. And have multiple verification addresses set up too.
I hope you regain access to your Gmail account soon — I have a forwarding set up on mine and two recovery email addresses just in case after this happened to me with hotmail. I set up as many verification options as I could possibly get. Whichever half witted moron came up with these security measures deserved a good slap.
Totally agree with you Hayley and absolutely feel your pain. Can you maybe contact someone back at home through Facebook to log into your email and forward you your flight details through a different messaging app? Tried to recover and nothing happens! My new job information is in that outlook email! We have a limit to help keep your account safe. Please try again in 24 hours. So sorry to hear this is also happening to you Karen!!
Such a horrible situation!! Good suggestions. Gmail worked without issues. Only asked what city I came from. Then it unlocked. Seriously Microsoft has no clue how to create workable software these days. This has actually happened to me and because of it I lost my scholarship for not responding since I went home to visit my family outside the US!
Even my Yahoo account asks for verification. So useless. Thanks for taking this public. I just returned from a two week trip to Argentina and Chile. Locked out of my Outlook e-mail the whole time. The verification process did not work for me. Although, the lock out did not create the problems you and others have experience, it could have had my wife not been able to access our travel documents through her Yahoo account.
As it was, trying to recover access to my e-mail was time consuming over very slow public internet connections. Time wasted that could have been used for something much more enjoyable and worthwhile.
I have another major concern with the verification process that no one else has mentioned. I have a real concern with providing the security sensitive information MSFT is requesting over a public internet connection. This information could be used to gain access to accounts I consider much more important than my e-mail. Like financial accounts. And without e-mail access, I would not get any alerts that these accounts may have been compromised.
After trying the verification process several times on different public connections, I was worried about this for the rest of the trip. This is the fourth time I have been locked out while traveling and I am not doing this again. Definitely opening a GMail account.
Thanks for providing a public forum to voice this. Your blog came to the top of the heap when I searched on this problem. Maybe it will get their attention and force some change. Anyone reading through this because of access issues should comment on their issues, concerns, and grips. Scary to think! I would highly recommend setting up the automatic forwarding I mentioned with your new account too, so that way worst case if it does happen again you have a full copy of your inbox on another platform like Yahoo.
I was not impressed with their service at all before the point that I took this public. Thankyou for reading and leaving your experiences here. Wishing you all the best. Just want to mention again that gmail can also lock you out. It happened to my sister in Thailand, though she was fine in Malaysia. She was also locked out in South America. One suggestion is if you use booking. You can even take a picture to place in a photo albums of the booking.
Another app that is useful for flight and hotel information is Tripit. Hi Judy — thanks for the note about Gmail. Sorry to hear your sister went through this too!! We do use the booking. When you change over to a new email provider do set up as many backup plans as you can like forwarding to another platform like Yahoo or Gmail, and associated emails and phones etc.
Hi Meg can I ask how you managed to resolve this in the end? Did the escalation support sort it out for you eventually? What did you have to do to gain access again?
Hi Steve — in the end I took to twitter, and sent a tweet to MicrosoftHelps who at least acknowledged me and forwarded my situation to a high level Escalation Agent. Still took some back and forth, jumping between various agents all of whom seemed to lack in communication skills, though eventually I finally got onto an escalation agent who fixed it.
And I give the twitter team gave timely responses and actually made me feel like they were attempting to resolve the issue. Sorry that this is happening to you also — I know first hand how frustrating and upsetting it is.
My only other suggestion would be trying to contact someone at home perhaps via Facebook to see if they can gain access to your account in your home country. Sometimes that works. I hope something in here was helpful for you, and I hope you do gain access back to your emails soon. Thank you very much Meg that information is extremely helpful. I have now started down the likely long miserable journey through escalation agents, so I will see where that leads me. I absolutely will be moving my emails to another provider if I manage to make it out of this mess!
Hi just as an update I managed to finally get back into my account! The escalation agents were useless so I got someone from home to access it for me. Thanks again for the advice Meg. For anyone else reading this, make sure you never log into your Microsoft account abroad — it is absolutely not worth the days of hassle it will cause you!
It is really not safe leaving this stuff in a Microsoft account which can so easily lock you out for good, so also make sure that you have copies of any essential stuff either at home or stored securely on another non-Microsoft site as backup. Also if travelling make sure you have travel itineraries, etc printed off before you go. So not worth the risk! There was no way to solve the problem until I returned home.
Also both emails asked me to use the other email account to verify my identity. Of course they both were blocked so that could not work either. My question is what exactly is a password for? Sorry to hear this has also happened to you Raymond. But yes, absolutely feel your frustrations, travel is such a common practice now that you would think this would be less widespread!!!
When I was on the Mongol Rally a couple of years ago, it was a nightmare! Surely if the banks have the technology to so it, corporations like Google and Microsoft should be able to figure it out!!! They will do the same thing. Yahoo, MS, Google, all the same. They started doing that around a few years ago. I was miles from home, using a Yahoo account I had had for nearly 10 years—locked out! Nothing i could do except travel back home and log in. Right then I decided never again was that going to happen to me.
Just use Mail. Sign, up, create a name and password, your in—forever. They enver ask for verification as long as you have your log name and password—like, no duh?
And I have that backed up on another drive too just in case MS thinks it needs to block all my family pictures from the last 54 years of my ;life—and I cannot access them ever again.
What if you change your number, lose your phone? Thanks for the tip Sasww! I signed up for mail. I have successfully linked both my personal and work Yahoo Email to Mail. Gmail is preventing Mail. Oh well, at least, I can access my Yahoo wherever, whenever now.
Awesome tip re mail. Sorry to hear you experienced an email lock out too — though glad to hear you managed to get back in. Megan, I think I wrote you about this on twitter, but this might be a better place to post it.
Basically it looks like your problem is that your email service provider detected that you were logging in from an unusual place. They can do this by tracking your IP address. Your IP address is so accurate, and so unique to your computer, that your location can be pinpointed to within 10 meters. What id does is tunnel your connection through a server in another location.
So for example, I live in Germany. I typically log in to my Gmail from Germany. When I go to the United States, I always have trouble. I got sick of this and hooked up to a VPN.
Google no longer challenges me. Hi Ken, thanks for the advice on a VPN. Will check out your post … might be time to purchase one! Meagan I can so relate. When I went to Iceland I could not log into my Outlook or get my bank info. I was trying to login and I received the exact same message you did. I finally got to a point where they said we can send you a code to your other email-gmail which I thought I was making headway until I tried to log into my gmail and received a similiar message.
Yeah great! Each time I tried to use help on Outlook I received a message that someone will get back to you within 24 hours. It was very frustrating. Are there any comments about a way to contact Outlook and let them know when you are going to be out of country and to allow access to your account? Though everyone seems to be in agreeance that this is something which should be implemented. Surely if the banks can do it, a huge tech company like Microsoft should be able to pull it off.
Will comment back and let you know if I do find anything like it though. My suggestions would be to have as many verification options on your account as possible — secondary email addresses, phone numbers etc. Setting all that up at least gives you options for recovery which will hopefully come into play before they block your access again. Dear Mike, I travel for work and I am always abroad hence me needing mobility and emails in the first place..
So I am now screwed completely and unable to contact either yahoo or hotmail to direclty fix the issue. The question I have for you is then, how did you fix yours?
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